I. One-Time Setup & Configuration Fees
Welcome to BoltCart. Because BoltCart provides customized e-commerce setup, automation workflows, and integration services tailored to each business, we maintain a clear financial policy to ensure transparency and operational efficiency.
Please read this Cancellation & Refund Policy carefully before initiating your onboarding process.
Strict Non-Refundability: The one-time setup and onboarding fee, as specified in your approved proposal, invoice, or service agreement, covers professional services including technical configuration, workflow implementation, platform integrations, and deployment activities.
- Immediate Allocation: Once onboarding begins and your project is initiated, these fees become non-refundable, as resources, engineering time, and technical deployment efforts are immediately allocated to your project.
II. Advance Monthly Service Fees
BoltCart bills its ongoing maintenance and support services one billing cycle in advance to ensure uninterrupted platform support and service continuity.
- Advance Billing: Your monthly service fee is collected one full billing period ahead to guarantee seamless, uninterrupted access to BoltCart's managed platform services.
- No Prorated Refunds: If you choose to discontinue the service during an active billing period, your services will remain available until the end of the paid cycle. BoltCart does not provide prorated or partial refunds for unused periods within a billing cycle.
Your access and all associated platform services remain fully active until the last day of your paid billing cycle, even after a cancellation request has been submitted.
III. Third-Party Platform Costs & Liabilities
Certain third-party providers involved in the operation of your storefront may bill you directly under your own accounts and credentials. These charges are entirely outside BoltCart's control or billing relationship with you.
- Independent Billing: Third-party providers bill you directly under your own accounts and credentials. BoltCart is not a party to those billing relationships.
- No Third-Party Recovery: BoltCart cannot issue refunds, reimbursements, or credits for charges imposed by third-party providers, including but not limited to Meta, Interakt, Razorpay, payment gateways, logistics partners, or other external service providers.
- External Provider Policies: Any disputes, refunds, account suspensions, delivery failures, or fee adjustments relating to such providers shall be governed by their respective terms and policies.
BoltCart remains committed to full transparency about all service costs. Any third-party fees applicable to your storefront will be clearly communicated during your onboarding so there are no surprises.
IV. How To Cancel Your Service
You may cancel your ongoing BoltCart subscription at any time by submitting a written request through your registered email address or official WhatsApp account.
- 7-Day Notice Requirement: Cancellation requests must be submitted at least seven (7) business days before your next billing date to take effect for that cycle. Requests received after this window will apply to the subsequent billing period.
- Service Deactivation: Upon completion of your active paid billing cycle, BoltCart will discontinue its managed services and deactivate the associated backend automation and integrations connected to your account.
We make cancellation straightforward. Simply send a written request from your registered email address or official WhatsApp account at least 7 business days before your next billing date — no lengthy procedures, no hidden steps.
V. Contact & Support
For questions regarding billing, cancellations, or this policy, please contact our team directly. We aim to respond to billing and cancellation enquiries within 3–5 business days.
You can reach us at: